Privacy Policy

Effective Date: January 2026
The Hope Unshaken (“we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website, communications, services, and resources.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are
The Hope Unshaken provides peer support and mental health education rooted in lived experience, along with advocacy and resource connection services. We are not a medical or mental health treatment provider and do not provide clinical therapy or emergency services.

2. Information We Collect
We may collect personal information in the following ways:
A. Information You Provide Voluntarily
When you fill out a contact form, email us, or sign up for updates, you may provide information such as:
Full name
Email address
Phone number (optional)
Message content or inquiry details
B. Automatically Collected Information
When you browse this website, certain information may automatically be collected, including:
IP address
Browser type and device information
Date/time of site visits
Pages visited and time spent on the site
Referring website links
This data may be collected through cookies and analytics tools.

3. How We Use Your Information
We may use the information collected to:
●Respond to messages, questions, or requests
●Provide peer support information or resource connection
●Send updates about trainings, workshops, services, or resources (if you opted in)
●Improve website functionality and user experience
●Monitor site security and prevent fraud/misuse
●Maintain internal records for organizational purposes

4. Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance your experience and analyze website traffic.
You may choose to disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Communications and Email Updates
If you sign up for email updates, you may receive newsletters or announcements about The Hope Unshaken.
You can unsubscribe at any time by:
●Clicking the “unsubscribe” link (if available), or
●Contacting us directly to request removal

6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only in the following circumstances:
●With service providers who help operate our website (such as email list providers, web hosting, form tools, and analytics platforms)
●When required by law, subpoena, court order, or legal process
●To protect the safety, rights, or property of The Hope Unshaken or others
●If we believe disclosure is necessary to prevent harm, fraud, or illegal activity

●Our website may use third-party tools such as Google reCAPTCHA to prevent spam and protect site security.

7. Mental Health & Sensitive Information Disclaimer
If you choose to contact The Hope Unshaken and include personal or sensitive information (including mental health details), you understand that:

●We are not a "covered entity" under HIPAA and do not collect or store medical records through this website
●This website and contact form are not intended for emergency use
●We do not provide crisis intervention or emergency response services
●Please do not submit information you would not want transmitted via email or a website form
If you are in danger or need immediate help, call 911 or contact the 988 Suicide & Crisis Lifeline (call or text 988 in the U.S.).

8. Data Security
We take reasonable steps to protect personal information submitted through our website. However, no method of internet transmission or storage is completely secure.
By using this website, you acknowledge that you understand and accept this risk.

9. Data Retention
We retain personal information only as long as reasonably necessary to:
●Respond to inquiries
●Provide requested support or follow-up
●Maintain records for administrative or organizational purposes
●Comply with legal obligations
●You may request deletion of your information as described below.

10. Your Rights (U.S. Visitors)
Depending on your state of residence, you may have rights relating to your personal data, including:
●Requesting access to information we have about you
●Requesting correction of inaccurate information
●Requesting deletion of your information
●To submit a request, contact us using the information below.

11. Children’s Privacy
This website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information through this website, please contact us so we can remove it.

12. Third-Party Links
This website may include links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us
If you have questions about this Privacy Policy or wish to request access, deletion, or correction of your information, you may contact us at:
The Hope Unshaken Contact Form